Q: I need to re-download a game I purchased, how can I do that?
A: Just email support with the name and email used to purchase it, and we will give you a new download link.
Q: I ordered a game and haven't received the download link.
I am using hotmail or yahoo mail.
A: Our commerce partner, BMT Micro, verifies all hotmail and yahoo mail orders individually, by hand. They do this as an extra fraud prevention measure- but it can delay your order by a day or two. Of course, your card is never charged until the download link is sent. Orders that do not come from hotmail or yahoo mail are delivered instantly.
Q: I get an error DINPUT.DLL Not Found, where do I get this file ?
A: This means you need to update your DirectX Drivers from Microsoft. www.microsoft.com/directx
Q: I emailed you guys and never got a reply, when are you going to answer ?
A: We get a ton of email, sometimes it takes up to 7 days for us to reply. If you do not
get a reply after 7 days email us again the email may have been lost or removed by
our spam filter ( make sure there are no offensive words in any email )
Q: Game I have does not work, what can I do to make the game work ?
A: 99% of the time the cause is sound or video card drivers. New computers rarely come with
latest drivers the user needs to visit the website of manufacturer ( or Windows Update ) and get
latest video and sound card drivers updated.
We also suggest everyone runs an up to date virus scanner and periodically runs a spy-ware scanner
to keep your machine running its safest and best. Here are 2 links below to a free Virus and Spyware scanners.
Free virus scan click here
Free spyware scanner click here
If you are emailing about anything related to a full registered ( paid for ) version, please include
full name user on order and or order number.
Also include game name and as much detail about the problem as you can.
click here to email us
This email changes from time to time so always come to this page to email us. |
